Effective Date: 16 Dec 2024

At Ethenic Crafts, we are committed to providing fast and reliable shipping services both within India and internationally. Please read our updated shipping policy carefully to understand how we handle shipping for your orders.

1. Shipping Locations

• Domestic Shipping: We offer shipping across India.
• International Shipping: Now available with delivery times of 12–15 business days.

2. Order Processing Time

• All orders are processed within 5–7 business days from the date of purchase (excluding weekends and holidays).
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

• Ready Products:
  • Domestic: Delivery within 10–15 business days from the order processing date.
  • International: Delivery within 12–15 business days from the order processing date.
• Customized Products: Delivery time will vary based on the complexity of the customization and will be communicated at the time of purchase.

Please note that delivery times may vary based on location and external factors, such as shipping carrier delays.

4. Shipping Costs

• Shipping costs will be calculated at checkout based on the size of your order and the delivery location. The total shipping cost will be displayed before you complete your purchase.
• Free Shipping:
  • Domestic: Free standard shipping on orders over ₹1500 within India.
  • International: A flat delivery charge of ₹2500 applies to all orders. Free shipping is not available for international orders.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with the tracking number and a link to track your order. You can check the status of your shipment using the tracking information provided.

6. Delivery Issues

• Failed Deliveries: If delivery fails due to incorrect address information, unavailability of the recipient, or other issues on your end, additional charges for re-delivery may apply.
• Lost or Damaged Items: If your product is lost or damaged during transit, please contact us within 7 days of receiving your order so we can assist with a claim and offer a replacement or refund.

7. Address Accuracy

Please ensure your shipping address is correct and complete. We are not responsible for any delays or undelivered orders due to incorrect address information provided by you.

8. Changes to Shipping Policy

Ethenic Crafts reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, with the updated effective date.

9. Contact Us

If you have any questions or concerns about our shipping process, please contact us at:

Ethenic Crafts

Website: www.etheniccrafts.in

Email: help@etheniccrafts.in

Phone: 9587137933