Effective Date: 10 Dec 2024

At Ethenic Crafts, we strive to provide you with the best quality products and a delightful shopping experience. If you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.

1. Returns

We accept returns on products under the following conditions:

• Timeframe: You may return items within 14 days from the date of delivery.
• Condition: Items must be unused, in original condition, and with all tags, packaging, and labels intact.
• Non-returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return. Please check the product details for any specific exclusions.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at help@etheniccrafts.in or call 9587137933 within 14 days of receiving your order. Please provide the following information:

• Order number
• Name and contact details
• Product(s) you wish to return and reason for return

Once your return request is approved, we will provide you with the return instructions and address.

3. Refunds

• Refund Process: Once we receive and inspect the returned item(s), we will process your refund to the original payment method. Please note that it may take 5–10 business days for the refund to appear in your website wallet.
• Shipping Costs: Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake made by us (e.g., wrong item, damaged product).
• Partial Refunds: In some cases, partial refunds may be granted if the product shows signs of wear or damage.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order. Unfortunately, we do not offer direct exchanges at this time.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately upon receiving the item. We will offer a full refund or replacement, including any return shipping costs.

6. Cancellation Policy

Orders can only be canceled if they have not yet been processed or shipped. To cancel an order, please contact us as soon as possible. Once an order is processed or shipped, it cannot be canceled, but you can follow our returns process after receiving the item.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, or to initiate a return or refund, please contact us:

Ethenic Crafts
Email: help@etheniccrafts.in
Phone: 9587137933
Website: www.etheniccrafts.in